FAQs – AAURA
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FAQs

EMAIL SUPPORT

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HOW MUCH IS SHIPPING?

Shipping is FREE for standard shipping. Shipping times may vary. When you shop at AAURA, your goods will leave our warehouse within two days of the order and can take three to five days once received by the mail carrier. We cannot ship to PO BOXES.

DO YOU OFFER SPECIAL OR EXPEDITED SHIPPING?

Yes!

Next day air: $38.00 (next business day)

Second day air $30.00 (2 business days)

Four day select: $24.00 (4 business days)

Please note: Orders placed after 2:00 P.M. PST will be processed the next BUSINESS day. Credit card authorization and address verification MUST be approved prior to leaving our warehouse.

WHEN SHOULD I EXPECT MY PACKAGE?

Shipping Confirmation Emails

A shipping confirmation email is sent when all or part of your order is on its way to you. This email will also include the tracking information for your shipment. We are not responsible for any lost or stolen packages. In those rare instances, a claim needs to be placed with the carrier. Orders are not shipped on Saturdays or Sundays or any Holidays. Confirmation emails will let you know what is being shipped with its carrier and tracking information.

WHAT IS YOUR RETURN POLICY?

Returns are accepted within 30 days from the shipped date. We cannot reimburse for expedited shipping. We accept returns for items that have not been worn, altered, washed, or damaged, with tags still attached. Payment will be returned to the credit source originally used. Please email us at support@aauraeverything.com first with the reason for the return and instructions. Please return your order to the address listed below:

Aaura. Returns

PO Box 893039

Temecula, CA 9258

Items on Sale are FINAL SALE and are not eligible for return.

CAN I TRACK MY PACKAGE?

Yes.

When you order from AAURA, we will keep you updated on your order status via email. Please allow up to 12-24 Business hours from shipping confirmation to have visibility to the carrier’s tracking data and tracking movement.

HOW CAN I CONTACT AAURA?

If you have any questions or concerns about our Privacy Policy, Returns, or Terms and Conditions, please contact us at support@aauraeverything.com, leave a message at (800) 281-0354, or contact us online.